Privacy Policy

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Privacy Policy

Effective Date: 12th January 2025

Refined Strength LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website https://refinedstrength.com/ ("Website") or use our services, in compliance with the UK General Data Protection Regulation (GDPR). Please read this policy carefully. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Payment information (e.g., credit card details, billing address)
• Any other information you voluntarily provide via forms or inquiries

1.2 Non-Personal Information

• IP address
• Browser type
• Operating system
• Referring website
• Pages visited and time spent on the Website

1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Website. These may collect data such as browsing behaviour, preferences, and other analytical information. You can manage your cookie preferences through your browser settings or our cookie management tool.

2. Lawful Basis for Processing

Under the UK GDPR, we process your personal data based on one or more of the following lawful bases:

• Consent: When you have given clear consent for us to process your personal data for specific purposes.
• Contract: When processing is necessary for the performance of a contract with you or to take steps to enter into a contract.
• Legal Obligation: When processing is necessary to comply with legal obligations.
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override these.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and improve our services
• To process payments and deliver services
• To respond to inquiries and provide customer support
• To send promotional materials, updates, or other communications (you may opt out at any time)
• To analyse usage trends and improve Website functionality

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, marketing, or analytics, bound by confidentiality agreements.
• Legal Obligations: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. When no longer required, we will securely delete or anonymise your data.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: Request access to your personal data.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: Request limitation of data processing under certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider in a structured, commonly used format.
• Right to Object: Object to the processing of your personal data for direct marketing or other purposes.
• Right to Withdraw Consent: Withdraw consent where processing is based on your consent.

To exercise your rights, please contact us at [Insert Contact Email]. We will respond within one month, as required by law.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

9. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Refined Strength LTD
Email: refinedstrengthcoaching@outlook.com
Phone: 07787039360
Address: 71-75 Shelton Street, Covent Garden, London, WC2G 9JQ

You may also contact the Information Commissioner’s Office (ICO) for further information or to lodge a complaint:
Website: https://ico.org.uk
Phone: 0303 123 1113